Dunning (payment reminders)
Note on the screenshots: the Vetoxera interface is currently German. The screenshots below show the actual interface, so German labels are quoted in brackets next to the English term – that way you can always find the element on your screen.
The dunning module (Mahnwesen) monitors payment terms and creates one consolidated reminder per client covering all overdue invoices – with stages, late fees and, if you wish, statutory default interest.
Reminder runs
- Dry run (Probelauf): shows which reminders would be created – without creating anything.
- Start the reminder run (Mahnlauf starten): creates the due reminders as PDFs.
- Each client is served by email or by letter (the delivery method from the client file); the status of every reminder is traceable (to be sent, sent, error).
Rules & automation
- Reminder stages, deadlines, fees and postage per stage are configured under Settings → Payment terms (Einstellungen → Zahlungsfristen). German practice is three-stage: a courtesy reminder followed by a first and second formal reminder (Mahnung).
- From a configurable stage onwards, Vetoxera charges statutory default interest (base rate plus 5 percentage points under § 288 German Civil Code, BGB).
- Once activated, the automatic reminder run (automatischer Mahnlauf) works in the background every day; upper limits (minimum amount, maximum reminders per run) prevent surprises.
- A dunning hold (Mahnsperre) can be set per client, with an end date if required.
- Persistently overdue cases are handed to your debt-collection agency as a batch via the debt-collection export (Inkasso-Export).