Dunning (payment reminders)
Note on the screenshots: the Vetoxera interface is currently German, and the screenshots come from an installation configured for the German market. Some labels in them – for example GOT-Katalog or DSGVO-Formulare – are named differently in an installation for the Emirates. The workflows and the layout are identical.
The dunning module (Mahnwesen) monitors payment terms and creates one consolidated reminder per client covering all overdue invoices – with freely configurable stages, late fees and, if you wish, additional late-payment charges.
Reminder runs
- Dry run (Probelauf): shows which reminders would be created – without creating anything.
- Start the reminder run (Mahnlauf starten): creates the due reminders as PDFs.
- Each client is served by email or by letter (the delivery method from the client file); the status of every reminder is traceable (to be sent, sent, error).
Rules & automation
- Reminder stages, deadlines, fees and postage per stage are configured under Settings → Payment terms (Einstellungen → Zahlungsfristen) – as many stages as your practice wants, from a courtesy reminder to a final notice.
- From a stage you choose, Vetoxera adds late-payment charges on top – either as a percentage or as a fixed amount (e. g. 20.00 AED per reminder).
- Once activated, the automatic reminder run (automatischer Mahnlauf) works in the background every day; upper limits (minimum amount, e. g. 100 AED, and maximum reminders per run) prevent surprises.
- A dunning hold (Mahnsperre) can be set per client, with an end date if required.
- Persistently overdue cases are handed to your debt-collection agency as a batch via the debt-collection export (Inkasso-Export).
You keep an eye on payment behaviour: the client file and its history show how a client has paid in the past – a useful basis before you agree to major treatments or instalments.